Lorem@mail.com
Laura Mussolin
Illustrator | Concept Artist
Laura Mussolin
Illustrator | Concept Artist
TERMS AND CONDITIONS
1. Purpose and Definitions
These General Terms and Conditions of Sale govern the offer and sale of products on this website https://www.lamuart.com (hereinafter the "Site").
Before purchasing products online on the Site, the User is required to carefully read and accept these General Terms and Conditions of Sale in the "Terms and Conditions" section. Users are permitted to save and reproduce them, as specified below, pursuant to Legislative Decree No. 206 of 6 September 2005. Failure to accept the General Terms and Conditions of Sale will result in the inability to make purchases on the Site.
In any case, please read the information pursuant to the GDPR regarding the processing of personal data, as well as the Cookie Policy.
The products marketed on the Site are offered and sold by:
Laura Mussolin
Via Curtatone 7
36100 Vicenza (VI)
C.F. MSSLRA89E70L840R
VAT No. 04570940249
Owner's email address: info@lamuart.com
(hereinafter referred to as the "Owner")
1.1 The General Terms and Conditions of Sale exclusively regulate the offer, transmission, and acceptance of purchase orders for Products on the Site between the Owner and the Site's users.
1.2 Through the Site, the Owner offers Products for sale and conducts its e-commerce business exclusively to its end users who are adults and "consumers," i.e., natural persons acting for purposes not related to any commercial, entrepreneurial, artisanal, or professional activity (hereinafter the "User").
1.3 The Owner, therefore, reserves the right not to process orders from persons other than "consumers" and/or minors, from countries not included among those listed among the shipping countries, or, in any case, orders that do not comply with its commercial policy.
1.4 The General Terms and Conditions of Sale do not regulate the sale of goods or the provision of services by parties other than the Owner, even if they are present on the Site via links, banners, or other forms of connection. It is the User's responsibility to verify the conditions of sale before placing orders and purchasing goods and services from parties other than the Owner. The latter is therefore not responsible for the sale of goods and/or the provision of services by third parties and/or the conclusion of agreements between the User and third parties.
2. Description, Prices, and Availability of Products
2.1 Product information, including product codes, is presented in detail on the site. Product prices, descriptions, and availability are specified in the respective sections of the site (product pages) and are subject to change without notice.
Although the Products on the site are presented with the greatest technical accuracy possible, the images and colors of the Products offered for sale may not correspond to the actual Products due to the Internet browser and/or monitor. used.
2.2 All Products are subject to availability at the time, and the Owner reserves the right to change the limits on the quantities and/or types of Products that can be purchased online on the Site at any time. It is understood that the price charged to the User will be the one published on the Product Sheet at the time the Order is placed. During the contract conclusion process, the User will be notified if it is impossible to proceed with the order due to unavailability of the ordered Product or the availability to guarantee delayed shipping or delivery conditions.
2.3 Product prices listed on the Site are expressed in euros (€) and do not include shipping and delivery costs, which will be clearly indicated at the beginning of the Product purchase process. The Owner constantly verifies that all prices listed on the site are correct; however, this cannot guarantee the absence of errors.
2.4 Products may be offered for sale on the Site at discounted prices. The full price listed on the site, on which the discount applied by the Owner is calculated, corresponds to the list price published on the Site. In the event of In the event that a Product is offered on the Site at a discounted price, the Product Sheet will also indicate the full reference price from which the discount is calculated.
2.5 The Products offered on the Site are limited in number. Product availability refers to actual availability at the time the User places the order. However, this availability should be considered purely indicative because, due to the simultaneous presence of multiple users on the site, the products may be sold to other customers before the order is confirmed.
3. Product Purchase Orders
3.1 Each step, from product selection to order placement, is part of the purchase process.
The purchase process includes the following steps:
Users are asked to select the desired Product and verify their purchase selection.
After reviewing the information displayed in the purchase selection, Users can place their order by submitting it.
The order form contains a link to the General Terms and Conditions of Sale, as well as a summary of the main characteristics of each Product ordered and its price (including all applicable taxes or duties), the accepted payment methods and delivery methods for the purchased Products, shipping and delivery costs, the conditions for exercising the right of withdrawal, and the methods and timeframes for returning purchased Products.
The order submitted by the User constitutes a contractual proposal and implies full knowledge and acceptance of these General Terms and Conditions. Specifically, to complete the purchase of one or more Products on the Site, the User must complete the Order electronically by clicking the "Add to Cart" button and submit it, following the instructions that appear on the site from time to time, paying the amount due, as set forth in Article 6 of the General Conditions, and specifying the shipping address, as set forth in Article 9 below. Before submitting the Order, the User may identify and correct any data entry errors by following the instructions on the Site.
Submitting an order implies the following:
All notifications relating to the purchase process described above will be sent to the email address provided by the User for this purpose. The order confirmation is sent to the User when the Products are handed over to the courier responsible for shipping.
3.2 The language available to Users for issuing the Order and the Order Confirmation is Italian.
Customer Service, as provided for in Article 12 of the General Conditions, is able to communicate with Users in the same language.
Please note that the Owner does not accept orders by telephone and/or email or in any manner other than that provided for in Article 3.1 above. Orders by telephone and/or email are therefore prohibited.
4. Payment Methods
4.1 Details regarding accepted payment methods are highlighted during the purchase process. Detailed information is provided in the relevant product page on the website.
All payments are handled independently by third-party services. Therefore, the website does not collect payment data—such as credit card numbers—but will notify you once the payment has been successfully completed.
4.2 You may pay for products and shipping costs to:
If, for any reason, it is impossible to charge the amount due by the Customer, the purchase process will be automatically cancelled and the purchase will be cancelled. For payments by bank transfer, the goods will be shipped only upon receipt of payment. If payment is not received within 7 days of receiving the order, the Owner reserves the right to cancel the order.
4.3 If you choose to pay by credit card, your financial information (for example, your credit/debit card number or expiration date) will be forwarded, via encrypted protocol, to banks or companies that provide the relevant remote electronic payment services, without third parties having any access to it. Furthermore, this information will never be used by the Owner except to complete the procedures relating to the purchase for which it was provided and to issue refunds in the event of Product returns, following the exercise of the right of withdrawal, or when necessary to prevent or report fraud on the Site to the police.
4.4 If the Amount due is not paid or successful payment is not confirmed, no Order Confirmation will be issued, the Order will be cancelled/cancelled, and the purchase contract will be deemed not finalized.
4.5 For in-person collection, payment is made in advance online using the methods described above.
5. Shipping and Delivery
5.1 Products ordered on the Site are delivered via Poste Italiane courier and are shipped exclusively within Italy. The costs, methods, and delivery terms of the Products are indicated on the individual purchase order form and form an integral part of the General Terms and Conditions of Sale.
5.2 Deliveries are made to the address indicated by the User and according to the methods indicated in the order summary. Shipments cannot be made to PO boxes or poste restante, and the delivery times for the Products indicated on the Site refer exclusively to business days, expressly excluding holidays.
5.3 Upon delivery, Users must check the contents of the package and promptly report any anomalies to the contact details provided in this document or as described on the delivery note. It is the User's responsibility to verify the condition of the Product delivered. Therefore, Users are advised to check the integrity of the packaging and the number of Products received, and, where possible, to indicate any anomalies on the carrier's delivery note. If the packaging shows obvious signs of tampering or alteration, the User is advised to notify us promptly.
5.4 The Owner is not liable in any way for any delivery errors resulting from inaccuracies or omissions made by the User in completing the purchase order, nor for any damage or delays occurring after delivery to a courier appointed by the User and not recommended or approved by the Owner.
Any additional shipping costs due to the User's failure to collect the order will be charged to the User.
5.5 Shipping costs may be free under temporary or permanent promotions, and in any case, this will be clearly indicated in the shopping cart.
5.6 Except in cases of force majeure, unforeseeable circumstances, or other circumstances not attributable to the Owner, the Products will be delivered by the date indicated in the Product information sheet or in the shopping cart, where applicable, or otherwise, at the latest within thirty days from the date of conclusion of the contract. The Owner will send the User an email to notify them of the delay in shipping.
6. Transfer of Risk
6.1 Risk in the products will pass to the buyer upon delivery. Ownership of the products is deemed to have passed upon receipt of full payment of all amounts due for the products, including shipping costs, or upon delivery, if this occurs later.
7. Right of Withdrawal
7.1 The user has the right to withdraw from the contract for any reason and without justification, within 14 days from the day on which physical possession of the Products purchased on the Site is acquired. To exercise the right of withdrawal, the user must inform the Owner of the decision to withdraw from the contract by submitting an explicit declaration to:
email: support@lamuart.com
The communication must contain:
7.2 The Products must be returned to the Owner at the above address without undue delay and in any case within 14 days from the day on which the withdrawal from the contract was communicated.
7.3 The User is responsible for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Products.
7.4 The Owner reserves the right not to proceed with the withdrawal procedure if the Products are returned with signs of wear.
7.5 The right of withdrawal cannot be exercised if:
The Products are damaged or used after delivery.
For customized products
7.6 The costs of returning the Products are borne by the User.
7.7 After verifying the correct execution of the above terms and conditions, the Owner will initiate the refund procedure for all payments received from the User, without undue delay and in any case within fourteen (14) days from the day on which it is informed of the User's decision to withdraw from the contract. Refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise.
Refunds may be withheld until the Owner has received the Products or until the User has demonstrated that the goods have been returned, whichever occurs first. Refund confirmation may also be sent via email. If the terms and conditions for exercising the right of withdrawal are not met, the User will not be entitled to a refund of any amounts already paid. Failure to accept the return will be communicated to the User via email, using the same methods and within the timeframes described above for acceptance.
7.8 The Owner will not be responsible for refunds for shipped products that were never received due to loss, theft, or damage not attributable to the Seller.
8. Legal Guarantee of Conformity
8.1 In addition to the warranty for defects in the goods sold, the Owner provides the legal guarantee of conformity on the Products as provided for in Title III of Part IV of Legislative Decree No. 206 of 6 September 2005 (the so-called Consumer Code). This guarantee provides that the Owner is liable for defects in the products sold that become apparent within 2 years of delivery.
To benefit from the guarantee of conformity, the User must report any defect in the purchased Product to the Owner within 2 months of its discovery, under penalty of forfeiture.
In the event of a defect of conformity reported within the established timeframe, the User may, at his or her discretion, request that the Owner repair or replace the goods, free of charge in both cases, unless the requested remedy is objectively impossible or excessively costly compared to the other remedy. The User may also request, at their discretion, an appropriate price reduction or termination of the contract in cases where repair or replacement are impossible or excessively costly, the Owner has failed to repair or replace the goods within a reasonable time, or the replacement or repair previously performed has caused significant inconvenience to the User.
To benefit from the guarantee of conformity, it is recommended that the Product's purchase documents be retained and presented.
For more information on the legal guarantee of conformity for consumers, the Customer is advised to consult the Consumer Code.
9. Privacy and Use of Cookies
Users are advised to carefully read the information on the processing of personal data (Privacy Policy) provided pursuant to Articles 13 and 14 of EU Regulation 2016/679 (GDPR), as well as on the use of cookies (Cookie Policy), found on the relevant page of the Site, and to provide consent to their processing where required.
10. Applicable Law and Dispute Resolution
10.1 The General Terms and Conditions of Sale are governed by Italian law and, in particular, by the provisions of Legislative Decree No. 206 of 6 September 2005, containing the "Consumer Code," with specific reference to the provisions regarding distance contracts, and by Legislative Decree No. 70 of 9 April 2003 on certain aspects of e-commerce.
10.2 In the event of disputes between the Seller and the User arising from the General Terms and Conditions of Sale, the Customer may access the online dispute resolution platform provided by the European Commission via the link https://webgate.ec.europa.eu/odr. Or this address, which links directly to the Italian-language platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT
11. Jurisdiction and competent court
Without prejudice to the foregoing, in the event of any civil disputes arising from the interpretation, execution, and termination of these General Terms and Conditions and the resulting sales relationship, if the Customer is a Consumer, they may choose to appeal to the court of their domicile (if other than Italy) or to the Italian court, in the event the Brussels Convention of 1968 or EU Regulation 1215/2012 (formerly 44/2001) applies. In the case of Italian jurisdiction, if the Customer is a Consumer, the mandatory territorial jurisdiction lies with the court of their place of residence or domicile, if located in the territory of the Italian Republic, pursuant to Article 66-bis of the Consumer Code. If the Customer is not a Consumer, in the event of any civil disputes arising from the interpretation, execution, and termination of these General Terms and Conditions and the resulting sales relationship, the Italian judicial authorities have exclusive jurisdiction, and the Court of Vicenza shall have exclusive jurisdiction.
12. Amendments to the Terms and Conditions of Sale
12.1 The General Terms and Conditions of Sale may be amended at any time by the Owner, including in light of any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on the Site. Users are therefore advised to regularly access the Site and consult the most up-to-date version of the General Terms and Conditions of Sale before making any purchase.
12.2 The General Terms and Conditions of Sale applicable to each contract concluded by the Customer through the Site are those in effect on the date the purchase order is placed.
13. Customer Service
13.1 For Product assistance, further information, suggestions, complaints, and/or other requests, the User may contact the Seller's customer service at any time using the Contact form or using the following contact information:
by email: support@lamuart.com
14. Content Rights
14.1 The LAMU ART Website by Laura Mussolin, and all its other verbal and figurative trademarks, and any other intellectual and industrial property rights related thereto, as well as the Website and any other rights deriving therefrom, are the exclusive property of, or are licensed for use by, Laura Mussolin. Laura Mussolin also owns the intellectual property rights to the Website and the right to distribute the elements contained in the online store catalog, particularly the photographs and other images for which she has obtained the necessary authorizations from interested parties, where requested and/or necessary and unless otherwise indicated.
14.2 Partial or total reproduction, on any medium, or use of the elements that comprise the Website and the catalog, as well as their use and transfer to third parties, is prohibited. Therefore, copying, disseminating, or modifying content protected by copyright, registered trademarks, or other intellectual and industrial property rights is prohibited. The trademarks and logos of payment platforms, social networks, couriers, and the like, and any other logo not directly or indirectly attributable to LAMU ART di Laura Mussolin, are the property of their respective owners and are listed on this Site for informational purposes only and to enable the provision of the related services.
Last updated: March 2026